Articles

How to turn chat on or off?

Click on “gear” icon on your chat sidebar Select “Go Offline” or “Go Online”

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How to start chatting?

First, click the name of the member / friend you want to chat with from your chat sidebar If you don’t see the specified names, use the search box at the bottom of your sidebar to find them Once you open a chat popup, type your message and press “Enter” to send it

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How do I close or minimize a chat window?

To close a chat, click the “x” in the top-right corner of the chat popup To minimize a chat, click the top bar of the chat popup. To reopen a minimized chat, just click the collapsed tab at the bottom of your screen.

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How to setup Stunnel for YouNet Chat plugin?

REQUIRE: – We make tutorial base on CentOS repository, if your server is other environment, please check  https://www.stunnel.org/index.html  for more information – For more infomaton about configuration of Stunnel, please following https://www.stunnel.org/static/stunnel.html Steps:  01. Install Stunnel by yum with command: yum install stunnel 02. After install successfully, create configuration file and put in /etc/stunnel/stunnel.conf (you can […]

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Why does Chat box show unable to connect?

There are several reasons why error occurs. First connect to your server using SSH and check if port 9009 is open by executing this command: telnet <your domain> 9009 If you’re able to connect, simply change working folder to ynchat and run the following command “bash runcheck.sh start” If you receive connection refused after running “telnet” command, […]

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Is Social Chat supported on iOS and Android?

Social Chat is fully supported on iOS and Android. For other OS, due to technical  limitation, a few features might not work properly such as : – Layout – Several functions such as file sharing, emoticon etc. might not work If you see any issue, feel free to contact us

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Why is there no sound on Mobile View?

Due to technical limitation, chat won’t play sound when viewing website on mobile devices. This applies for Responsive Template and Mobile View.

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What do I need to provide in order to install Social Chat?

In order for us to perform installation service or check issue, please provide us SSH account with root access.

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How can Chat work on a shared server since it will not allow for opening port 9090?

Our Chat mod uses WebSocket technology which has better performance than HTTP protocol (using in CometChat). To enhance performance, the Chat service is designed to run in separated port and also support to configure port dynamically. So, for our YN Chat module, we always propose our valued client to use VPS or dedicated server because some […]

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