Articles

Why does none of the provider work?

In order to use Social Publisher, you need to create app on respected platform and then input keys into respected fields in Admin setting of Social Bridge. For Facebook, it requires publish_action permission.  

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How do I disable a provider?

To disable a provider go to admin panel -> plugins-> Social Publisher, and untick provider option on all types

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Does Social Publisher support 3rd-party plugins?

No, it doesn’t support 3rd party plugin but we can customize it. Submit a ticket on client area for customization request

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How to use Social Publisher?

Step-by-step instruction how to use Social Publisher Log into your site (provide them test user login) Click on main activity feed text box, and type something then click post Page will refresh and a popup appears. Click connect with Facebook (ask them to use the test account created in your app) Popup is then refreshed […]

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Why can’t I publish full content to Twitter?

Due to limit on number of characters can be posted on Twitter, content published to Twitter will be limited in term of characters. When published, Twitter feed will have a status + shortened url to item being published.

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Why can’t my users post feed on Facebook?

Due to changes in Facebook API, only app owner can post feed to Facebook. In order for your users to post feeds to Facebook, you’d need to have publish_actions permission approved in order for other users to use your app to publish feeds to Facebook.

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How to reactivate the popup that asks to share after clicking on “don’t ask me again”?

User can change the setting on Front End by 2 ways: 1. Main Menu -> Social Publisher -> Choose “Ask me everytime” option on correspondent items 2. User setting -> Manage Social Settings -> Social Publisher  

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